Savvy businesses implement technological tools that assist the organization in performing at peak productivity for immediate impact, but they also plan for the future. When purchasing communication technology it is critical to consider its reliability, flexibility and redundancy capabilities in order to safeguard the business from potential threats, whether it’s a network outage, or natural disaster. Aastra understands that your communication system is KEY to your business and we design our solutions for maximum reliability – in fact, most of our customers experience in excess of six 9’s uptime.
Our PBX systems are architected with built-in redundancy to ensure reliability. Customers have maximum flexibility when implementing in their network structure, centralizing servers in one location, or geographically separating for maximum reliability. In mission-critical situations, additional redundancy can be provided by implementing additional processors or edge devices for survivability at remote locations or branch offices. Even in a worst-case scenario where employees could not access the company’s physical location, the built-in mobile extension capabilities allow employees to stay connected. This flexibility allows for an unprecedented level of disaster tolerance.
Aastra also provides Business Continuity solutions for contact centers through our Hosted Contact Center offering. The hosted model is a cost-effective method to ensure that your contact center operations, perhaps the company’s most visible face to customers, can remain operational no matter what the physical constraints – temporary outages or natural disasters affecting your call center, or inability of agents to reach the call center. The hosted application allows agents to login in using any phone and Internet connection and continue to receive calls- providing a reliable, consistent experience for customers, employees and other constituents.
From hardware to software, across the enterprise, Aastra provides a proven approach to overall system availability and business continuity of your communications systems.
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