Today truly effective communication requires much more than just connecting voice from one end of the line to the other. It’s about the entire customer experience. Everything from providing choices related to modes of contact such as email and chat, to measuring agent performance and analyzing the customer experience for continuous improvement, and everything in between.

Your customers are completely unaware of the technology and design that went into creating their particular experience. After all, effective communication systems should be invisible to the consumer. You know, however, that world-class customer service is accomplished by partnering with a company that doesn’t just force the latest and greatest technology on you but provides practical solutions that meet critical business needs. Aastra Intecom is proud to be known as that type of company.

Flexible IP Call Center / Contact Center Solutions That Create Meaningful Connections

Aastra Intecom is the leading provider of highly flexible IP contact center solutions for enterprises of all sizes. For decades we've supported the high-volume, high-uptime contact center needs of the world's largest companies, powering as many as 50,000 agents distributed across multiple sites. No one's contact center solution can scale like ours can.

Centergy® is the world’s leading premise-based contact center for global enterprises with thousands of agents. Able to handle more than 1.5 million busy-hour call completions (seven times the nearest competitor), CVCC delivers the horsepower to drive your distributed center. And with virtual agents, it integrates all your contact centers into one agent pool.

We know that you're only as good as your next customer interaction, so we provide a full suite of IP contact center solutions to convert those calls into meaningful connections.  

Learn more about Centergy.