Hosted Contact Centers are the quickly gaining adoption as leading companies meet the challenge of balancing improved customer service and cost containment.  The hosted model delivers the latest functionality with no capital expenditure, allowing call center managers to Focus on Customers, not Technology.

Aastra provides several different hosted contact center solutions, designed to meet business needs of companies of all sizes:

Centergy Virtual Contact Center™ (CVCC™), our flagship full-featured product, combines a full suite of contact center functionality with the flexibility and support you seek in a hosted service:

• Centralized or Distributed Automatic Call Distribution (ACD)
• Interactive Voice Response
• Skills-based Interaction Routing
• Voice Mail
• Consolidated Real-time and Historical Reporting
• Digital Call Recording and Storage
• Email Routing
• Computer Telephony Integration (CTI)

There is no hardware or software to install. Agents simply log on to the CVCC Web Page, and begin taking calls. Supervisors log on the same way and manage from tens to thousands of agents across the globe, all as one virtual agent pool.

CVCC is both cost-effective and easy to deploy. Use it to:

• Unify your interactive voice response environment worldwide
• Enable remote agents
• Integrate multiple contact centers
• Provide contingency planning for disasters
• Manage outsourced contact center partners the same way you manage your own agents

With CVCC, the Opportunities are Virtually Endless!  Learn more>>

CC:LifeLine™ provides Disaster Preparedness and Business Continuity Planning for contact centers of all sizes.  The CC:LifeLine hosted call center service is a cost-effective customer service solution ensuring that your agents can receive calls even if the physical customer call center location is unavailable or unreachable. With only a low sustaining investment and no capital expenditure you can implement a business continuity plan for:

• Natural Disasters
• Brownouts
• Temporary Outages
• Pandemic Outbreaks
• Acts of Terrorism

By establishing a hosted call center service in advance, your customer care call center is immediately functional when you need it by simply redirecting your incoming phone number, providing seamless call center operations. 

When a disaster occurs, you should be able to Focus on Customers, not Technology.  Learn more>>

CVCC™ for Education is a hosted service designed specifically to meet the unique needs of higher education institutions.  Colleges and universities experience unpredictable, fluctuating demand of incoming calls like a traditional call center.  However, calls can be spread over several departments and volume can significantly vary day-to-day depending on particular events such as registration, sporting events and fundraising activities.  They, in effect, have a virtual call center.

Trying to force commercial contact center applications to function effectively in a higher education environment is frustrating and expensive. CVCC for Education solves this dilemma by providing inbound call center technology as a web-enabled call center. A telephone and an Internet connection is all that is needed. It takes only 40 minutes for call handlers to review the easily accessible web-based training course and become a proficient user. This quickly enables agents regardless of their past experience (even part-time students or volunteers), to focus on their caller rather than focusing on how to use the tool.  Learn more>>