CVCC™ for Education is a hosted service designed specifically to meet the unique needs of higher education institutions. Colleges and universities experience unpredictable, fluctuating demand of incoming calls like a traditional call center. However, calls can be spread over several departments and volume can significantly vary day-to-day depending on particular events such as registration, sporting events and fundraising activities. They, in effect, have a virtual call center.

Trying to force commercial contact center applications to function effectively in a higher education environment is frustrating and expensive. CVCC for Education solves this dilemma by providing inbound call center technology as a web-enabled call center. A telephone and an Internet connection is all that is needed. It takes only 40 minutes for call handlers to review the easily accessible web-based training course and become a proficient user. This quickly enables agents regardless of their past experience (even part-time students or volunteers), to focus on their caller rather than focusing on how to use the tool.  Learn more>>