Your customers want seamless service. But because your main call centers, your satellite centers and your at-home agents can't talk to each other, your agents can't make smooth transfers, share information or work as a team. And you can't manage performance. Your customers have to call, call back and call again to get the help they need.

Centergy® Remote lets you:

• Unite your contact centers worldwide without replacing any hardware
• Use existing telephones from any manufacturer
• Extend the contact center to agents anywhere
• Add new remote agents in minutes without special equipment or network facilities
• Manage all agents and report on their performance with Centergy's powerful tools, regardless of where the agents reside 

Centergy® Remote extends the power of your contact center to remote agents anytime, anywhere

Its easy-to-use interface gives remote agents real-time information access and complete call control. All a remote agent needs is a direct-dial phone and an Internet-connected Web browser.

With Centergy Remote, your remote agents can:

• Participate fully in existing contact center call routing
• Access consistent customer information
• Make warm transfers within your entire network
• Use existing contact center resources, including voice-mail and interactive voice response

For more information about Centergy Remote, contact us.