How can you manage call center performance if you can't track those performances? How can you compare your centers, your agents, your teams? How can you gauge the status of your customer care efforts? To manage is to measure. That's why there's Centergy® Reporting.

Centergy Reporting is a sophisticated reports package that supports our Centergy contact center solution. It's an in-depth package featuring over 500 different reports. Centergy Reporting:

• Allows access to current and archived statistics for agents, agent teams, agent groups, and call types
• Provides standard report templates
• Allows supervisors to create and run reports from the Centergy Manager desktop application
• Allows the creation of schedules
• Allows supervisors to use schedules to schedule their own reports

You can put results from Centergy Reporting to a number of immediate uses, including:

• Determining staffing requirements
• Summarizing information for management
• Identifying call routing problems
• Determining customer satisfaction ratios.

For a demonstration or more information about Centergy Reporting, contact us.