Pointspan® Sync Manager is a telephony management system to improve security, operational processes and customer service. A single data entry automatically propagates information to other systems according to your business rules. Unified management enables you to reduce administrative costs and ensure accuracy of data.
PSM provides a single entry point through an intuitive Windows graphical interface for managing user profiles in:
- One or more Pointspan systems
- Aria (Octel 250/350) or Serenade (Octel 200/300) voicemail systems
- Telident E911 systems
PSM delivers enhanced security and accountability through:
- Role based administration
- Moves, Adds, and Changes (MAC) history
The following Pointspan data can be managed from within PSM:
- ACD agents ID’s
- ACD groups
- Agent teams
- Areas
- Authorization codes
- Button Templates
- Call pickup groups
- Classes of service
- Data lines
- DID ranges
- Hunt groups
- Intercom groups
- Name directory (DRUP)
- Ports
- Satellite directory numbers
- Stations
- Terminal types
- Voice lines
- Wiring (WIUP)
The benefits of PSM are clear – reduced operational costs through improved productivity and process improvements as well and improved customer service with faster response times and improved accuracy. PSM delivers for the entire enterprise!
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