Dallas, TX, July 24, 2006 – Aastra Intecom today announced the availability of CVCC™ for Education, a hosted Contact Center solution designed to meet the unique needs of colleges and universities.
Aastra Intecom has leveraged its deep industry expertise and the world-class capabilities of its Centergy® Virtual Contact Center product to deliver a solution specifically developed for higher education contact center requirements. Unlike contact centers in commercial environments, colleges and universities experience widely fluctuating call volumes throughout the year. Demand varies greatly by department across the academic term and time of day. Factors such as registration, special events ticket sales, fund-raising campaigns and end of term financial issues cause each department to have a few days or weeks with peak demand and very low demand the rest of the term.
“Aastra has over 25 years experience working with major colleges and universities. We listened to our customers’ frustrations with commercial contact center offerings, and are excited to deliver a solution designed for their unique needs,” said Hugh Scholaert, President of Aastra Intecom. “Additional value is added because the service requires no incremental hardware, software or infrastructure investment.”
CVCC for Education provides the flexibility to:
- Seamlessly allow multiple departments to handle widely varying call volumes efficiently;
- Measure and manage service performance for continuous improvement;
- Quickly deploy agents through use of intuitive, easy-to-learn tools; and
- Support ad hoc scaling of resources with temporary licenses.
About Aastra Intecom
Aastra Intecom is the leading provider of mission critical contact center and enterprise IP communications for distributed entities.
Aastra Intecom manufactures and markets contact center technology for large enterprises and service providers/carriers managing multiple divisions, departments or other tenants on a single system. The company is also a provider of hosted solutions for companies seeking to access its best-in-class reliability and performance through a web services model.
Parent company, Aastra Technologies Limited (TSX: “AAH”), is headquartered in Concord, Ontario, Canada. Aastra globally develops and markets Internet Protocol (IP)-based as well as traditional communications networking products and systems. Aastra’s products include a full range of VoIP solutions including communications servers, gateways, telephone terminals and advanced software applications for business and residential markets.
For more information visit http://www.aastraintecom.com/index.asp and http://www.aastra.com/.
Contact: Robyn Thompson Phone: +1.469.365.3249 Email: robyn.thompson@aastra.com
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