When property managers hire security officer companies these people have a picture in mind of the things their contract security force will look like, but many times the things they get will not be the things they pictured. What we have found is the fact most security officer companies are capable of offering the service that property managers want, but too often do not due to a lack of ongoing quality control procedures.
Security guard companies are unlike any vendor which a property manager usually hires. If you work with a painter, you will notice whether or not they are going to do their jobs by looking at the walls. But if you work with a security guard company, how frequently are you able to see whether the guard company is doing their job including running background record checks and drug screenings, providing good practicing for your guards, and effectively monitoring and supervising your guards. More often than not they probably are, but it is essential to implement a process of verification and quality control to ensure that problems associated with the insufficient performing these jobs do not begin to occur.
In this article we are going to discuss five (5) easy steps to enhancing your security officer service and achieving everything you picture as the ideal security guard force.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified quantity of training before they are able to begin being employed as security guards. In case your state is just one of these states, make sure that your security guard clients are compliant.
In case you are in a state and then there are no state requirements for guard certification, then investigate the kind of training that is being provided by your security company and ask yourself can it seem adequate.
Additionally, is the security guard company performing background and drug screenings on your guards BEFORE they send these to your home? If they are, they must be offering you verifications. Or even, why?
Another excellent approach to screen whether the guard is a good fit to your property would be to conduct a brief “interview” to acquire a sense of the guard and also to explain your expectations. This initial conversation can tell you a great deal about what to expect from that guard plus it offers you an opportunity to request another guard if you think that it is actually necessary.
Assess Guard Training
Although Security Guard Companies In Seattle possess a thorough orientation that introduces each guard for the company itself, most of the time the guard’s orientation to his assigned property is not as complete. We call the orientation for the assigned property “Site Specific Training”. Find out what your web site specific training seems like:
• Can it occur in your property?
• That does the education?
• How much time is each new officer trained?
• Just how long does the protection company double bank? (Double banking is the procedure of getting a veteran guard working simultaneously as the new guard.)
• How thoroughly are your post orders explained?
Determine the answer to all these questions and ensure they fit with whatever you feel is adequate. You need to even consider being placed in on your security guard company’s orientation as well as your site specific training to have a knowledge of the items is put into preparing a guard to function in your property.
Take A Look At Guard’s Supervision
Guard supervision is one of the more essential factors of excellent security officer service. When security companies provide poor supervision, there is insufficient emphasis put on preventing mistakes, problems, and complaints. Absence of supervision also removes the opportunity for that guard to learn and much better understand their duties. If the guards usually are not being supervised, they begin to believe that their work is not important plus they begin to see themselves as a smaller amount of a part of the security team. When guards usually do not think that element of your team it typically leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. Should your contract fails to require on-site supervision, how exactly does your security guard company remotely supervise its guards? Outside the normal security company field supervisor spot checks, the 2 ways of remote supervision that prove best are:
1.Officer Tour Tracking Systems
Should your guards are required to make rounds of your property, then this system for tracking them during duty is important. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they have your property. These tracking systems enable the security officer company to keep track of time and log the activity from the guards when they are making rounds to various areas on the property. Most Officer Tour Tracking Systems can generate reports which allow the safety guard company to quickly receive an knowledge of if the guard is making rounds. The property manager should also be supplied with an abridged version of those reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc.
In addition to Officer Tour Tracking systems, we have now found that having a system for guards to check in regularly with all the security guard company offers a means of ensuring that each guard remains safe and secure and alert. With guards check-in regularly with all the security guard company, at least every 30 minutes, guards think that their safety factors important which being awake and alert is an important part of the job.
Inspect Your Guards
After hours inspections of your guards will always be great ways of discovering precisely what is happening with your security when you are not there. Through these inspections, be sure to ask your security officers questions about their duties and responsibilities to ensure that they understand their jobs. In reality, we recommend getting your security officers aptmxc regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security consultant in your ongoing security program.
Firms like Asymmetric Strategies offer a free service geared towards doing exactly that. Remember, when choosing a security alarm consultant make certain that the consultant will not be actually a security alarm guard company. If you have, your audit is sure to turn up difficulties with your existing security guard company.
Talk with your Security Officer Company Regularly
The fifth and easiest step is always to regularly meet with your security company. Without providing regular feedback to your security officer company, property managers are missing out on chances to achieve incremental increases in efficiency. Topics like tenant feedback, guard attrition, feedback from the remote supervisory systems, and then any security audits ought to be discussed through these meetings.
For property managers, obtaining the security that they want is sometimes just a matter of putting the correct processes in place to ensure that all parties understand what is anticipated. The five basic steps that people outline here are just several for you to consider. For further ideas or suggestions, please you can call us by email or speak to a licensed security consultant in your town.